An AI agent that runs your front line.
Connect your own LLM, train it on your content, and keep a human hand on the wheel with budgets, guardrails and a review queue.
An AI agent that runs your front line.
Connect your own LLM and WatAgent answers customers from your catalog, docs and FAQs — instantly, around the clock. It plugs straight into flows and hands off to a human the moment confidence drops.
Bring your own model
OpenAI, Anthropic & Gemini — plus Ollama, LM Studio & vLLM endpoints.
Knows your business (RAG)
Indexes posts, pages, products & docs across 50,000 chunks — cites its sources.
Confidence-based escalation
Low-confidence replies hand off to a human automatically — nothing slips.
Works inside your flows
Drop an "AI reply" node anywhere in the visual builder as a smart fallback.
Powerful AI, with a human hand on the wheel.
Cap your monthly spend, review AI drafts before they send, and fence the bot inside topics and hours you choose. The AI never goes rogue — and you see every token it spends.
Monthly budget caps & alerts
Hard spend limits with live cost tracking — never get a surprise bill.
Human review queue
Hold AI drafts for one-tap approve or edit before they reach a customer.
Guardrails & allow/block topics
Keep replies on-brand, on-topic, and within business hours.
Sandbox playground
Test prompts and costs safely — it never messages real customers.
Trained on your content — not a generic script.
Point the AI at the WordPress content you already have. It indexes your posts, pages, products and uploaded documents into a searchable knowledge base, keeps it fresh with one click, and answers with your facts.
Pick what it learns
Posts, pages, products, templates — tick the content types to index.
Upload knowledge files
.txt, .md, .pdf and .docx — text is extracted straight into the index.
Index status you can see
Live progress, per-document status, and retrieval diagnostics.
Re-index in one click
Content changed? Hit "Index now" and the AI is current again.
Your key, your model, your rules.
Connect your own API key — no markup, stored encrypted. Pick the model, set the hand-off confidence, and decide exactly when the AI answers versus when a human steps in.
Bring your own key
Test the connection, see available models, swap providers anytime.
Hand-off confidence slider
Below your threshold, the AI escalates to a human agent — automatically.
Allowed & blocked topics
Fence what the assistant will and won't discuss.
Availability & spend caps
Always-on or business hours, with a hard monthly budget.
Nothing reaches a customer until you're ready.
Rehearse the assistant in a private playground, then flip on Review Mode to approve every AI reply before it sends.
Questions, answered.
Which AI providers can I use?
Bring your own key from OpenAI, Anthropic, or Gemini — or point WatAgent at a self-hosted endpoint like Ollama, LM Studio, or vLLM. You pay the provider directly; WatAgent adds no markup.
What does the AI learn from?
Your own WordPress content — posts, pages, products, and templates you tick in Knowledge Sources — plus uploaded files (.txt, .md, .pdf, .docx). Everything is indexed into a searchable knowledge base and replies cite their sources.
Will the AI answer things it shouldn't?
No. Allowed and blocked topic lists fence what it discusses, availability rules control when it answers, and below your hand-off confidence threshold it escalates to a human instead of guessing.
Can I approve replies before they send?
Yes. Turn on Review Mode and every AI draft queues for one-tap approve, edit, or reject before it reaches a customer.
How do I test it without messaging real customers?
The Playground is a private test chat — try questions, check sources and costs, and regenerate answers. Nothing in the Playground ever reaches a customer.
How do I keep AI costs under control?
Set a hard monthly budget cap with live cost tracking. You see every token spent, and the assistant stops before you get a surprise bill.
Is my API key safe?
Yes. Keys are stored encrypted (AES-256-GCM) on your own server — this is a self-hosted plugin, so credentials never pass through a third party.
Your customers are already on WhatsApp. Meet them there — properly.
Connect your WhatsApp Business account and get your inbox, automations, and analytics running in minutes.
Always-free base plan · No credit card · Official WhatsApp Business Cloud API