One shared WhatsApp inbox, so no conversation falls through the cracks.
Transform a single WhatsApp Business number into a collaborative team workspace. Every customer conversation in one place — assigned, tracked, and resolved by your whole team, right inside WordPress.
Works with your official WhatsApp Business number · Unlimited agents · Built into wp-admin
Every conversation lands in the right queue, automatically.
Incoming chats sort themselves into queues your team can actually work: Priority for customers who need a human now, Active for chats inside the 24-hour window, AI Handling for conversations the bot is resolving, Unassigned for what needs an owner, Mine for your personal workload, and Resolved when the job is done.
Triage at a glance
Live counts on every queue show where the pressure is.
24-hour window, tracked for you
Active vs Inactive is automatic — you never lose the chance to reply.
Ownership on every chat
One-tap assignment, teammate presence, and per-agent workload counts.
Resolve with a click
Reopened chats return to the queue with full history intact.
"The shared inbox plus AI deflection means nothing slips. Our agents finally have one place to work — with full context on every customer."
Retire the shared phone.
Your best answers, one tap away.
The reply bar puts everything your team sends daily within reach — without leaving the chat.
Canned replies
Insert your team's best answers with a keystroke — for the questions you answer every day.
Message templates
Send Meta-approved templates outside the 24-hour window, with live approval status.
Catalog sharing
Drop full product cards — image, specs, price, Buy Now — straight into the conversation.
Media & voice
Attachments, emoji, and voice notes built into the composer — with shortcuts for power users.
Everything about the customer, beside the conversation.
The context panel shows who you're talking to while you type — switch between About, Orders, and Timeline to see the full journey. No tab-hopping, no "let me check and get back to you."
Live commerce stats
Orders, lifetime value, and average order value at a glance.
Tags that keep follow-ups visible
Segments like #welcomed and #needs-to-speak stay beside the chat.
Campaign history
See what marketing they've already received — and whether they read it.
Act from the panel
Call, view profile, edit details, or block — right where you're chatting.
Internal notes
Talk about the customer without talking to the customer. Private notes travel with the conversation — perfect for shift handovers, VIP flags, and escalation context.
AI at your side
Flip the Bot toggle to hand a chat to the AI — or take it back instantly. Ask AI suggests replies and summarizes long threads on demand.
Search & filters
Find any conversation in seconds — by phone, name, message text, or order number. Press / to jump to search.
Calls & voice
When chat isn't enough, call — from the same screen. Call events log in the thread and "Calls on" availability stays visible to the team.
Built for teams that outgrew the shared phone.
Support teams
Queues, SLAs, and ownership for high message volume — nothing waits, nothing slips.
Sales teams
Catalog sharing and order context turn conversations into checkouts.
Agencies
Run client inboxes with clean handoffs and full audit trails.
Questions, answered.
How many agents can use the Team Inbox?
As many as you need — WatAgent doesn't charge per seat. Every teammate gets presence, assignments, and their own "Mine" queue.
Will two agents ever reply to the same customer?
No. Ownership and live presence make it clear who has the conversation, and assignment locks it to one responder.
Can the AI and a human work the same conversation?
Yes. The per-chat Bot toggle hands a conversation to the AI or back to a human instantly, with the full history preserved.
Does the inbox show WooCommerce data?
Yes. Orders, lifetime value, and average order value appear beside every conversation once WooCommerce is connected.
What happens outside the 24-hour window?
The inbox tracks the window for you and switches the composer to Meta-approved templates, so you always message compliantly.
Give every conversation an owner.
Connect your WhatsApp Business number and your team is working from one shared inbox in minutes — queues, assignments, AI, and customer context included.
Always-free base plan · No credit card · Official WhatsApp Business Cloud API